Job Description:

Ecommerce Trading Manager | Newquay

A British design, & heritage style brand that embraces British heritage design, responsible sourcing, and timeless style are recruiting for an eCommerce Trading Manager who will lead the online trading performance the brand

The role will be pivotal in driving profitable growth, optimising site performance, and delivering outstanding customer experiences that reflect the brand's values and personality.

The role will lead the eCommerce trading team to ensure the brands digital channel is performing to its full potential - from launch planning and conversion optimisation to promotional execution and trading insight.

Shopify experience is a must here

Key Responsibilities

Trading & Commercial Performance

• Lead group eCommerce trading strategy, driving sales, profit, and growth across the dedicated brands.
• Oversee daily and weekly performance, ensuring sales, AOV, and margin targets are met.
• Plan and execute trading calendars, promotions, and launches with brand and merchandising teams.
• Work closely with the merchandising team on stock and pricing to maximise availability and protect brand integrity.
• Optimise DTC and third-party channels for performance and profitability.
• Drive global trading strategies, tailoring creative and communications to each market.

Customer Experience & Optimisation

• Champion continuous improvement in CRO, UX, and on-site merchandising.
• Ensure storytelling and product presentation reflect each brand authentically.
• Partner with tech and ops to maintain seamless site performance.
• Use data and insights to enhance conversion, engagement, and retention.
• Work with the brand ecommerce teams to develop SEO strategy, across traditional search engines and AI platforms.

Leadership & Collaboration

• Lead and develop a high-performing trading team across the brand.
• Align with Marketing, CRM, Merchandising, Product and Performance teams to connect traffic and conversion goals.
• Drive collaboration and continuous improvement across all eCommerce functions.

Reporting & Insight

• Own trading reports and dashboards, translating data into actionable growth plans.
• Share digital retail insights and trends to guide innovation and strategy.
• Assess, maintain and promote social and environmental performance throughout the Team in line with the company's Corporate, Social, Responsibility (CSR) Policy, Values and Mission

Skils & Experience

• Proven success in senior online trading or commercial roles.
• Strong fashion retail background, ideally within premium or sustainable brands.
• Experience managing multi-brand or multi-site operations.
• Advanced analytical skills with GA4 and trading dashboards.

BH35774