Job Description:

Service Team Coordinator

Package / Benefits

• Salary up to £35,000
• 08.30 – 17.00
• Days Holiday
• Free onsite Parking
• Company Pension contribution of 3%

Cogent Staffing is recruiting on behalf of our Leeds-based client for an experienced Service Team Coordinator / Scheduler.

Our client supplies new metalworking machinery and maintains a stock of used machines, typically acquired through part-exchange when new machines are supplied.

You will support the client’s service team by booking engineers onto customer service jobs and coordinating logistics across a mix of Leeds-based and UK-wide work.

This role is critical to ensuring our (highly experienced) engineers are scheduled efficiently and dispatched correctly for servicing extremely complex sheet metal working machinery.

Key Responsibilities

• Book and coordinate service jobs for approximately 12 engineers
• Coverage split: ~50% Leeds-based and ~50% UK-wide
• Schedule engineers for service work and ensure jobs are allocated appropriately
• Coordinate travel and logistics using a strong understanding of the UK road network
• Liaise with engineers and internal stakeholders to ensure the right engineer is assigned to the right job, and that service jobs are scheduled and managed smoothly
• Maintain an organised booking workflow and keep accurate records of job allocations and engineer availability
• Ensure spares and consumables are charged to the correct job / customer.

Required Experience / Skills

• Proven experience working as a Service Team Coordinator / Scheduler, booking service engineers to customer service jobs
• Industry experience not required, but a technical service background is preferred (e.g., engineering services, technical field support, service coordination)
• Ability to coordinate schedules for a field-based engineering workforce
• Comfortable working with technical equipment and service job requirements (supporting engineers servicing complex machinery)
• Computer literate, computerised booking system and CRM are used to manage bookings.

Personal Qualities

• Detail-oriented and methodical, with a focus on accuracy.
• Calm under pressure and able to respond to schedule changes quickly.
• Proactive approach to problem solving (e.g., reallocating engineers when plans shift).
• Professional and dependable, with strong ownership of service scheduling outcomes.

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.

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