Job Description:

IT Support Analyst – MacOS / Apple Devices

We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies.

Key Responsibilities

• Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
• Configure, deploy, and manage Apple hardware across the business
• Support modern workplace and endpoint management solutions
• Troubleshoot hardware, software, connectivity, and user-related issues
• Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
• Support device security, patching, compliance, and asset management
• Collaborate with infrastructure and security teams on projects and improvements
• Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

• Proven experience in an EUC / Desktop Support / Endpoint Engineering role
• Strong knowledge of MacOS and Apple ecosystem devices
• Experience supporting laptops, desktops, and mobile devices in enterprise environments
• Understanding of networking fundamentals and troubleshooting
• Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
• Excellent communication and problem-solving skills

Desirable Skills

• Apple certifications or relevant technical certifications
• Scripting or automation knowledge (Bash, PowerShell, or similar)