Job Description:

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.

On Offer:

• Opportunity to join a highly regarded logistics specialist
• Based at a modern purpose-built office
• Offering an attractive salary up to £35K, dependent on skills and experience
• Contributory Pension
• Working hours: Monday – Friday, 8:30am – 5:30pm

Main Purpose of the Role:

Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team.  It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration.  To build relationships with the existing clients and always deliver a high standard of customer care at all times.

Duties and Responsibilities:

• Manage the day to day bookings of European freight forwarding jobs
• Processing where appropriate both export and import customs clearance.
• Raising job files and all of the appropriate paperwork
• Processing jobs through Multifreight software system
• Extensive client liaison to include quotations, follow up, bookings and problem solving
• Extensive supplier liaison to include rate negotiations, bookings and problem solving
• Internal liaison with the Sales Team, assisting with quotations and service information
• Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
• Maximising the gross profit by negotiating with the supplier base
• Proactively contacting the existing clients to maximise business potential
• Invoicing jobs on completion
• Populating internal analysis and key statistics
• To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity

To be Considered:

• Must have European road freight forwarding or UK transport operations experience
• Strong Customer Service or Sales experience in rate negotiations and delivering quotations
• Good communication skills
• Good organisational skills
• Good attention to detail
• Can work to deadlines and handle pressure
• Quick thinker / Problem solving
• Self-motivated and enthusiastic character

For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry