Job Description:

About the Company

Our client is an award-winning, family-owned luxury residential contractor specialising in bespoke homes, extensions, renovations and high-end developments across Hertfordshire and the surrounding areas.

They pride themselves on delivering exceptional craftsmanship, transparent communication and an outstanding client experience from the initial consultation through to project completion. Every project is built around the client's vision, with quality, professionalism and attention to detail at the heart of everything they do.

Due to continued growth, they are looking to appoint a highly organised and personable Executive Assistant / Personal Assistant to support the Managing Director and wider team while ensuring clients receive a first-class service throughout every stage of their project.

The Role

This is a varied and rewarding role where you'll become the organisational backbone of the business. You'll provide executive support to the Managing Director, oversee day-to-day administration, coordinate client communications and help ensure every customer enjoys a seamless experience throughout their project.

As one of the first points of contact for clients, you'll play a key role in maintaining the company's professional, approachable and trusted reputation.

Key Responsibilities

• Provide full Executive and Personal Assistant support to the Managing Director.
• Manage diaries, meetings, appointments, and travel arrangements.
• Handle incoming calls, emails and enquiries professionally and efficiently.
• Act as a key point of contact for clients throughout their project journey.
• Follow up with clients after meetings, site visits and key project milestones, ensuring exceptional customer service at every stage.
• Build strong relationships with clients, architects, designers, suppliers and subcontractors.
• Coordinate project documentation, quotations, contracts and correspondence.
• Prepare meeting agendas, reports and presentations.
• Track outstanding actions and ensure deadlines are met.
• Support the team with general office administration and operational tasks.
• Maintain organised filing systems and accurate company records.
• Assist with organising client meetings, company events and hospitality.
• Help improve office processes and contribute to the continued growth of the business.

About You

We're looking for someone who is naturally organised, proactive and enjoys building relationships with people.

You'll have:

• Previous experience as an Executive Assistant, Personal Assistant or Senior Administrator.
• Outstanding organisational and time management skills.
• Excellent verbal and written communication.
• A warm, professional and confident manner when dealing with clients.
• A genuine passion for delivering exceptional customer service.
• The ability to multitask and remain calm in a fast-paced environment.
• Strong Microsoft Office skills (Outlook, Word, Excel and PowerPoint).
• High levels of discretion, professionalism and attention to detail.
• Experience within construction, property, architecture or interior design would be advantageous but is not essential.

What's on Offer

• Join an award-winning luxury residential contractor with an excellent reputation.
• Work alongside a passionate, close-knit and supportive team.
• Be part of delivering some of the region's finest bespoke homes and renovations.
• A varied role with genuine responsibility and the opportunity to make a real impact.
• Competitive salary, career progression and the chance to grow with an ambitious business.

If you're an organised, client-focused professional who takes pride in delivering exceptional service and enjoys working in a fast-paced environment, we'd love to hear from you.