Job Description:

• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk
• Provide the best buildings at the most competitive costs
• Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently

• Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement.
• Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners.
• Mentor, coach, and support team development, including performance evaluations, training, and recruitment.
• Leverage data-driven insights to optimize program delivery and enhance colleague engagement.
• Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs.
• Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management.
• Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems.
• Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity.
• Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors.
• Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations.
• Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc).
• Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards.
• In-depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations.
• Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc)
• Conduct subcontractor performance reviews and compliance checks
• Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces.