Job Description:

Facilities Manager
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director

Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.

Key Responsibilities
Operations

• Manage daily estate operations and service delivery
• Oversee cleaning, security, maintenance, grounds, and waste services
• Maintain high estate standards and appearance
• Manage repairs, maintenance, and resident requests

Customer Service

• Deliver excellent service to residents and occupiers
• Handle feedback and resolve complaints quickly
• Communicate updates on works and disruptions
• Build strong relationships with residents and stakeholders

Contractor Management

• Manage suppliers and contractors on site
• Ensure compliance with contracts, KPIs, and safety procedures
• Conduct reviews, audits, and performance meetings
• Approve permits, RAMS, and safe systems of work

Health & Safety

• Ensure compliance with H&S, fire, and legal requirements
• Monitor risk assessments and safety actions
• Carry out site inspections and manage incidents
• Oversee emergency procedures

Finance Support

• Assist with budgets and cost control
• Support service charge management and reporting
• Review supplier costs and identify savings

Reporting & Admin

• Maintain accurate records and systems
• Produce monthly reports
• Track actions from audits and inspections

Collaboration

• Work closely with the Senior Property Manager
• Liaise with landlords, residents, and stakeholders
• Support continuous improvement initiatives

Skills & Experience
Essential

• Experience in facilities or residential estate management
• Strong customer service and communication skills
• Experience managing contractors and services
• Knowledge of health & safety compliance
• Budget or service charge exposure
• Good IT skills (MS Office, especially Excel)

Desirable

• IOSH / NEBOSH qualification
• Experience with reporting and KPIs
• Experience managing large estates
• Knowledge of service charge processes

Personal Qualities

• Customer-focused and professional
• Organised and proactive
• Strong problem-solving skills
• Able to manage multiple priorities
• Focused on high standards and improvement

Success in the Role

• Smooth day-to-day estate operations
• High resident satisfaction
• Contractors deliver safely and effectively
• Costs are well managed
• Strong support to senior management
• KPIs and service standards consistently met