Job Description:

Fertility Care Coordinator

Location: West London
Salary: £34,000 - £37,000 + benefits
Hours: Monday to Friday
Contract: Permanent

The Opportunity

We are seeking a compassionate and organised Fertility Care Coordinator to join a leading private women's health and fertility service in West London.

This is an excellent opportunity for a registered Midwife who has experience supporting patients through fertility journeys, reproductive health pathways, women's health services, or assisted conception treatments. Previous fertility clinic experience is advantageous but not essential. Candidates should have a strong understanding of fertility treatments and the emotional, clinical, and practical support patients require throughout their journey.

You will act as a key point of contact for patients, guiding them through treatment pathways and ensuring an exceptional patient experience from initial enquiry through to treatment coordination.

Key Responsibilities

Patient Support & Coordination

• Act as a dedicated point of contact for fertility patients throughout their treatment journey.
• Provide clear, empathetic, and accurate guidance to patients regarding fertility services and treatment pathways.
• Ensure patients receive all relevant information required to make informed decisions about their care.
• Coordinate patient pathways efficiently, ensuring a seamless experience from consultation to treatment.
• Build strong relationships with patients and provide ongoing support throughout their fertility journey.
• Liaise closely with clinical, nursing, and laboratory teams to ensure treatment plans are delivered effectively.

Treatment Coordination

• Process treatment plans accurately and within agreed timescales.
• Coordinate appointments and treatment schedules across multiple departments.
• Prepare and discuss treatment costings and pathway information with patients.
• Monitor patient treatment timelines and proactively coordinate upcoming cycles.
• Identify and resolve potential pathway delays or issues to maintain excellent patient care.
• Support patient engagement and retention initiatives.

Patient Enquiries & Customer Service

• Respond to patient enquiries via telephone, email and online booking platforms.
• Provide a professional, personalised, and informative service to prospective patients.
• Support patient information events and follow-up communications.
• Maintain accurate patient records and documentation.

Administration & Compliance

• Ensure compliance with all relevant regulatory, safeguarding, confidentiality, and data protection requirements.
• Maintain accurate records and support reporting requirements.
• Complete mandatory training and adhere to organisational policies and procedures.

About You

We would particularly welcome applications from:

• Registered Midwives (NMC registered)
• Women's Health Nurses
• Fertility Nurses
• Healthcare professionals with experience supporting fertility, reproductive health or IVF patients

Essential Skills & Experience

• Experience working within women's health, maternity, reproductive health, fertility services, or a related patient-focused environment.
• Good understanding of fertility treatments and patient pathways.
• Excellent communication and relationship-building skills.
• Strong organisational and coordination abilities.
• Ability to manage sensitive conversations with empathy and professionalism.
• High attention to detail and strong administrative skills.
• Proficiency in Microsoft Office.

Desirable

• Previous fertility clinic experience.
• Experience coordinating patient pathways.
• Knowledge of IVF and assisted conception treatment processes.
• Experience in a private healthcare environment.

Benefits

• Discretionary bonus
• Cycle-to-work scheme
• Season ticket loan
• Employee Assistance Programme
• Enhanced maternity leave
• 33 days annual leave inclusive of bank holidays

Additional Information

• This position is fully site-based in West London.
• Enhanced DBS check required.
• We are committed to creating an inclusive workplace where everyone is valued and treated fairly, regardless of background, identity, or personal characteristics.

Ideal for: Midwives looking to transition into fertility, fertility nurses seeking a patient coordination role, or women's health professionals with a passion for supporting patients through their reproductive journey.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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