Job Description:

Field Service Engineer - (EV / Charging Infrastructure) – Join a Founding Team Shaping the Future of Energy

Are you ready to be part of something from the ground up? A fast-growing start-up is entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one.
This is more than a job, it’s an opportunity to influence how they support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification.

About the Role
As a founding member of the technical support team, you’ll play a critical role in developing their customer service capability. You’ll work hands-on with customers while also helping define the systems, processes, and strategy that will support our growth.

Key Responsibilities
•    Design and implement a robust support system, capturing repair data and known fixes
•    Work closely with internal stakeholders to improve service delivery and knowledge sharing
•    Conduct site visits to diagnose, repair, and support installations
•    Provide clear, actionable feedback to engineering teams to drive product improvements
•    Develop documentation, processes, and customer support best practices
•    Build strong relationships with customers and internal teams
•    Contribute to team development and future growth strategy

What We’re Looking For
•    A proactive, problem-solving mindset with strong diagnostic skills
•    Comfortable working in a fast-paced, evolving start-up environment
•    Willingness to travel and occasionally work evenings/weekends
•    Strong communication skills and a customer-first attitude
•    Ability to work independently while helping shape a collaborative team culture

Experience & Qualifications
•    Full, clean driving licence (essential)
•    Experience with high-voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
•    Background in field service, mobile support, or breakdown operations (3+ years preferred)
•    Experience with remote diagnostics and troubleshooting tools
•    Electrical qualifications (commercial or industrial) are advantageous
•    Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
•    Experience using CRM or service management systems is a plus
•    Strong documentation and reporting skills

Why Join the business?
•    Be a founding member of a growing team with real influence
•    Shape the future of customer support in a cutting-edge industry
•    Work in a dynamic, mission-driven environment
•    Significant opportunity for personal and professional growth

If you’re someone who thrives on building, improving, and making a tangible impact, we’d love to hear from you.