Job Description:

Field Service Engineer - Medical Diagnostic Products

Field Medical Engineer roles in the South East and National. Zest Optical are recruiting for experienced Medical Device Engineers to be responsible for the service, repair, and support of a range of ophthalmic equipment across the UK and International countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices.

This is a field-based role involving regular travel across the UK and International countries and requires high levels of commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.

Essential Duties and Responsibilities:

• Responding to all emails on the same working day
• Maintaining 100% response rate to breakdowns keeping all internal and external ticketing systems up to date at all times
• Carry out daily service visits including installations, repairs, and preventative maintenance of branded equipment and other medical systems.
• Provide responsive and professional technical support to internal and external customers.
• Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
• Participate in weekend work and travel at short notice where required to meet urgent service needs.
• Maintain accurate service records, reports, and logs in line with ISO 13485:2016 QMS procedures.
• Ensure compliance with all health, safety, and regulatory standards.
• Assist with logistics including dispatch and warehousing of technical equipment.
• Support company exhibitions and training events as required.
• Deliver basic user training to clinical and technical users on installed systems.
• Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.

Qualifications / Competencies / Position Requirements:

• Proven technical knowledge of medical imaging equipment, ideally ophthalmic devices.
• Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
• Strong problem-solving and troubleshooting skills.
• Willingness to work unsociable hours, weekends, and travel extensively within the UK and International countries.
• Excellent time management and ability to work independently with minimal supervision.
• Strong communication and interpersonal skills.
• High level of integrity, professionalism, and commitment to the role.
• Understanding and compliance with ISO 13485: 2016 and medical device regulatory standards.
• Attend manufacturers technical service training in UK and abroad.

Higher Education and Experience:

Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline. Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting. Salary up to 45K with vehicle and benefits package.