Job Description:

Role: Field Service Engineer

Location: Midlands

Salary: £43,00 - £50,000 + overtime + company vehicle

Position Description

Based from home and working throughout the Midlands, the Field Service Engineer (Mechatronic) is responsible for providing on site and remote support for the range of company products on which they have been trained.

Responsibilities

• Responsible for Installing, investigating and repairing machine faults of both
• Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required. 
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Skills 

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. 
• Good communication, IT and customer liaison skills are essential to this role. 

For further details, please contact Nick Sollis – (phone number removed) or email your cv (url removed)

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process.