Job Description:

Field Service Engineer – HealdProtect

Location:         London / South of England (Field-based)
Hours:             Full-time | Permanent

About HealdProtect

HealdProtect is the Service and Maintenance division of Heald – a global leader in advanced perimeter security solutions. We specialise in the design, manufacture, installation, and support of innovative protective systems that safeguard people, property, and critical infrastructure worldwide.

Driven by excellence, innovation, and customer satisfaction, we pride ourselves on delivering industry-leading solutions that meet the highest standards of performance and reliability. To complement our growing product range, our clients also require our service and maintenance offer matches that of our award winning products, resulting in a growing need for preventative and reactive maintenance.

The Role

We are looking for a motivated and skilled Field Service Engineer to join our growing team, covering London and the South of England.

This is a hands-on role where you will be responsible for the installation, servicing, and maintenance of our security systems. You’ll play a key part in ensuring our customers receive outstanding service and that our systems operate at optimal.

Key Responsibilities

• Install, commission, and maintain physical security products
• Diagnose faults and carry out repairs efficiently and safely
• Perform planned preventive maintenance and servicing
• Respond to service call-outs and resolve technical issues on-site
• Provide excellent customer support and maintain strong client relationships
• Complete service reports and documentation accurately
• Work independently in the field, while collaborating with the wider team

Skills & Experience

• Strong troubleshooting and fault-finding skills
• Technical aptitude with an interest in engineering
• Excellent customer service and communication skills
• Ability to work independently and manage workload effectively
• Strong problem-solving abilities
• Flexible approach to working hours and travel

Industry experience is not essential – full training will be provided.

Requirements

• 5 days in 6 working (Monday to Saturday)
• Full UK driving licence
• Willingness to travel across your regional area
• Ability to pass a background check
• Comfortable working on-site in varied environments
• Based in or within reasonable commuting distance of London / South of England
• Out of hours on-call rota

What We Offer

• Full training and ongoing development opportunities
• Competitive salary and benefits package
• Opportunity to work with cutting-edge security technology in a growth market
• Supportive and collaborative team environment
• Career progression within a growing, industry-leading business

Why Join Us?

At HealdProtect, you’ll be part of a team that is passionate about innovation and committed to protecting what matters most. We invest in our people and provide the tools, training, and support needed to build a successful and rewarding career.

Apply Now

If you’re a hands-on problem-solver with a passion for delivering great service, we’d love to hear from you.