Job Description:

We are currently recruiting for a hands-on Field Service Engineer to support the installation, maintenance, and optimisation of advanced safety and tracking technology systems across customer sites within the UK logistics, warehousing, and material handling sectors.

Working directly on customer sites, you will be responsible for installing, commissioning, fault finding, servicing, and supporting AI-powered camera and Real-Time Location Systems (RTLS) designed to improve operational safety, fleet visibility, and warehouse productivity.

As a customer-facing engineer, you will play a key role in ensuring systems remain fully operational while delivering a high level of technical support and service to logistics and warehouse operators across the UK.

The position offers long-term technical development and exposure to modern technologies including industrial safety systems, computer vision, fleet monitoring, industrial networking, and automation solutions.

This is a practical field-based role involving regular UK travel, customer interaction, and hands-on engineering work in warehouse and industrial environments.

Key Responsibilities

• Install, configure, test, and commission RTLS, camera, and safety systems at customer sites.
• Carry out on-site fault finding, diagnostics, servicing, and repairs to ensure maximum equipment uptime.
• Perform preventative maintenance and system inspections across logistics and warehouse environments.
• Support customers with technical issues both remotely and on-site.
• Work on and around forklifts, MHE, warehouse vehicles, and industrial equipment to integrate safety and tracking systems.
• Assist with electrical and electro-mechanical installations, wiring, mounting, and system setup.
• Conduct customer training and operational handovers following installations.
• Complete service reports, installation records, and maintenance documentation accurately.
• Support system upgrades, software updates, and hardware replacements.
• Liaise with internal engineering and technical teams to escalate recurring faults and provide field feedback.
• Maintain high standards of health & safety and comply with customer site requirements.
• Travel regularly throughout the UK to support customer operations.

Skills & Experience

• Experience working within logistics, warehousing, manufacturing, distribution, or material handling environments.
• Strong electrical, mechanical, or electro-mechanical fault-finding skills.
• Experience servicing forklifts, reach trucks, pallet trucks, AGVs, warehouse equipment, or industrial vehicles would be highly advantageous.
• Comfortable working independently in customer-facing environments.
• Good understanding of industrial electrical systems, sensors, wiring, CCTV, or vehicle electronics.
• Basic IT and networking knowledge would be beneficial.
• Interest in modern technologies such as AI systems, industrial safety solutions, fleet management, automation, or camera systems.
• Strong communication and customer service skills.
• Organised with the ability to manage multiple jobs and service visits.
• Full UK driving licence and willingness to travel extensively across the UK.
• Fluent English, both written and spoken.