Job Description:

Field Service Engineer

Salary up to £28,148.64  dependent on experience

Wheelchair Service Centre, Cornwall, TR27  – Full UK driving licence Essential

Hours: Monday - Friday 8:30am - 5:00pm (40 hours)

Job purpose:

The Field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Cornwall Area.

Key Responsibilities:

• Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
• Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
• Ensure any PPE supplied for use in carrying out your duties is used as instructed.
• Once fully trained undertake out of hours responsibility when rostered.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
• ensure the vehicle safety check and the van check sheet are done each week
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Prioritise and organise your workload, referring to Line Manager as and when appropriate
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.
• Repair and service equipment to the agreed standard.
• P.D.I. chairs for delivery by M.S.E.
• Moving and handling of equipment and accessories following handling guidelines

Qualifications:

• Full UK driving licence
• Successful enhanced DBS check
• General workshop knowledge
• Basic electrical knowledge including 12v/24v D.C. systems
• Able to move and handle loads and equipment safely
• Experience of face-to-face customer contact.
• Previous delivery driver experience
• An awareness and understanding of people with disabilities
• Flexible approach to working conditions and working environment change.
• Ability to use own initiative within set boundaries of the role.
• Ability to use a mobile phone to relay photographs
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.

Physical demands of the job:

- Moving and handling of equipment and accessories following handling guidelines

- Standing at a bench to work

- Kneeling/crouching

- Working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)

- Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:

- Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team

- Committing to being available for short notice overtime necessitated by emergency response requirements

- Responsibility of out of hour’s duties.

Ross Care will be an equal opportunities employer.  Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.

Interested in this Field Service Engineer role in Cornwall? Apply now with your updated CV. 

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