Job Description:

Financial Assessment Team Leader

Location: Hounslow (Hybrid Working - 2 days office-based, flexibility available)
Rate: £25.18 PAYE / £37.68 Umbrella
Contract: 6 Months (Potential Extension)
Hours: 36 hours per week, Monday-Friday

An excellent opportunity has arisen for an experienced Financial Assessment Team Leader to join a large West London local authority. This is a key leadership role within Adult Social Care, responsible for overseeing the delivery of a high-quality, legally compliant financial assessment service whilst driving performance, income maximisation, and service improvement.

About the Role

You will provide operational leadership to a team of Financial Assessment Officers, ensuring the effective delivery of financial assessments for adults receiving care and support services under the Care Act 2014. The successful candidate will lead on performance management, quality assurance, complex casework, stakeholder engagement, and continuous service improvement.

Key responsibilities include:

• Leading and managing the day-to-day delivery of residential and non-residential financial assessments.
• Ensuring assessments are completed accurately, efficiently and in line with relevant legislation and policy.
• Managing complex financial assessments, appeals, complaints, safeguarding concerns and high-risk cases.
• Monitoring team performance against KPIs, including timeliness, quality, compliance and income maximisation.
• Building strong partnerships with Adult Social Care, Finance, Legal Services, the DWP and external stakeholders.
• Providing expert advice to senior managers and stakeholders on social care charging and financial assessment matters.

About You

We are seeking a confident and experienced leader who can drive performance while maintaining excellent customer service standards.

Essential Experience & Skills

• Extensive experience within a means-tested assessment, benefits, revenues, welfare benefits, social care finance or similar financial assessment environment.
• Strong knowledge of the Care Act 2014, social care charging regulations, DWP benefits and income assessments.
• Proven experience leading, supervising and developing teams, including performance management, coaching and workforce planning.
• Experience managing complex financial cases, complaints, appeals and safeguarding-related matters.
• Strong analytical skills with the ability to interpret legislation, analyse management information and drive service improvements.
• Excellent stakeholder management skills with experience working across multiple services and external partner organisations.

Essential Requirements

• Experience working within a means-tested assessment service or finance environment.
• Experience managing and supervising staff.
• Strong knowledge of benefits and income assessments.
• Ability to undertake home visits where required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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