Job Description:

Service Engineer - Fire and Security
Northeast
Permanent
Full time
£35,000 - £45,000 (DOE)

A well-established and growing provider of fire and security solutions is looking to appoint an experienced Fire & Security Service & Maintenance Engineer to join its engineering team.
This is an excellent opportunity for a skilled engineer seeking a varied role working across commercial and industrial sites, maintaining critical life safety and security systems. The successful candidate will be responsible for servicing, fault finding, testing, repairing and supporting a range of fire and security technologies while delivering a high standard of customer service.
The position offers long-term career development, ongoing training and the opportunity to work with a diverse portfolio of clients and systems.

The Role

As a Fire & Security Service & Maintenance Engineer, you will be responsible for:

• Carrying out planned preventative maintenance (PPM) visits across customer sites.
• Responding to reactive maintenance requests and emergency call-outs.
• Diagnosing faults and identifying root causes of system issues.
• Carrying out repairs, remedial works, component replacements and system modifications.
• Testing systems to ensure full operational performance and compliance.
• Producing accurate service reports and maintenance records.
• Advising customers on system performance and recommended improvements.
• Supporting installation and commissioning activities where required.
• Ensuring all work is completed safely, efficiently and in line with industry standards.

Systems Covered

You will work across a range of systems including:

• Fire Alarm Systems
• CCTV
• Access Control
• Intruder Alarms
• Disabled Refuge Systems
• Public Address Systems
• Induction Loop Systems
• Associated Network and Infrastructure Systems

Candidate Requirements Essential Experience

• Proven experience within the Fire & Security industry.
• Strong service, maintenance and fault-finding background.
• Experience working on a variety of fire alarm and electronic security systems.
• Ability to diagnose faults and provide effective solutions.
• Strong organisational and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Ability to work independently and as part of a team.
• Full UK Driving Licence.

Technical Knowledge

Applicants should demonstrate working knowledge of:

• BS 5839 Fire Detection & Alarm Systems
• BS 7671 IET Wiring Regulations
• BS EN 50174 Cabling Installation Standards
• NSI Codes of Practice
• Relevant manufacturer standards and industry best practices

Key Responsibilities Service & Maintenance

• Deliver planned maintenance and inspection programmes.
• Attend breakdowns and reactive call-outs.
• Carry out fault diagnosis, repairs and corrective actions.
• Complete system testing and verification.
• Identify remedial works and improvement opportunities.

Compliance & Documentation

• Complete all service reports, certificates and electronic records accurately.
• Ensure compliance with relevant British Standards and company procedures.
• Maintain high levels of technical documentation and record keeping.

Customer Service

• Build and maintain strong relationships with customers.
• Communicate technical information clearly and professionally.
• Provide basic user training and system demonstrations where required.
• Deliver a consistently high standard of service.

Health & Safety

• Adhere to all health, safety and environmental procedures.
• Complete risk assessments and work safely at all times.
• Promote a positive health and safety culture across customer sites.

What's on Offer?

• Competitive salary package
• Company vehicle
• Overtime opportunities
• Pension scheme
• Ongoing manufacturer and industry training
• Career development opportunities
• Stable, long-term employment with a growing business
• Supportive and professional working environment

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