Job Description:

Fire & Security Manager / Technical Support Manager

Location: London & South East
Salary: £50,000–£58,000 basic, depending on role and experience

Package details

• Installation Manager: £58,000 basic, potentially negotiable depending on experience

• Technical Support Manager: Up to £50,000 basic

• Company car or car allowance (Installation Manager)

• 22 days' annual leave, increasing to 25 days

• Installation Manager: Predominantly office-based, with occasional working from home considered

• Technical Support Manager: Primarily office-based, with the option of a 50/50 office and field-based split

Company overview

Our client is a well-established, family-run Fire & Security business with over 50 years of industry experience. They hold both NSI Gold and BAFE accreditation, providing a comprehensive range of fire safety, security and electrical services across London and the South East. Secure & Recruit has successfully placed four engineers and a team leader with the business, giving us an established relationship and first-hand experience of working with their team.

Role overview

Our client is looking to strengthen its management and technical support team, with two opportunities available:

Installation Manager – £58,000

• Oversee installation projects from start to finish, ensuring work is delivered effectively.

• Lead, support and guide the installation engineers.

• Act as the main point of contact for technical support across fire and security systems.

• Attend site visits and client meetings.

• Assist with NSI Gold technical audits.

• Monitor installation costs and profitability, with an understanding of P&L.

• Help develop and improve the installation department's processes and overall delivery.

Technical Support Manager – Up to £50,000

• Provide technical support to engineers and customers across fire and security systems.

• Spend approximately 50% of your time supporting engineers with complex technical issues.

• Handle customer technical queries, making up the remaining 50% of the role.

• Help diagnose and resolve challenging system faults and technical problems.

• Support engineers with technical guidance and advice.

• For those choosing the field-based option, responsibilities will include training engineers and providing technical support on site.

Experience required

• Strong technical knowledge across fire and security systems.

• Good fault-finding and diagnostic abilities.

• Confidence supporting engineers and providing technical guidance.

• Strong communication and organisational skills.

• Previous management, supervisory or technical support experience would be beneficial.

• For the Installation Manager position, an understanding of project costs and profitability is desirable.

Open to engineers looking to come off the tools

Both opportunities would suit experienced Fire & Security Engineers or Senior Engineers looking to take the next step in their careers. Whether you're interested in leading an installation department or moving into a technical support position, our client is happy to consider engineers who have the technical knowledge and ambition to step away from day-to-day engineering work, with support available for the right person.

At Secure & Recruit, we pride ourselves on offering a trustworthy and personalised recruitment experience. As experts in the Fire & Security sector, we partner with the industry's leading employers to bring you roles that align with your skills and aspirations. Your preferences will be fully discussed to ensure the best fit possible, and we will not share your details without your permission.