Job Description:

We are looking for an experienced Security Service Engineer to service, maintain and fault-find electronic security systems across domestic properties. The role will focus on maintaining and repairing existing CCTV, access control and intruder alarm systems, ensuring they remain fully operational and providing a high level of customer service to clients

This is a service-led position rather than an installation role, ideal for an engineer with strong diagnostic and troubleshooting skills who enjoys resolving technical issues and carrying out preventative maintenance.

Key Responsibilities

• Carry out routine servicing and preventative maintenance of CCTV systems in domestic properties.

• Service and maintain access control systems, including door entry systems and electronic locking solutions.

• Service, maintain and fault-find intruder alarm systems.

• Diagnose system faults and carry out repairs to restore equipment to full working order.

• Respond to reactive maintenance call-outs and investigate reported system issues.

• Test system functionality and ensure equipment is operating correctly following repairs or maintenance.

• Identify worn, damaged or faulty components and recommend appropriate remedial works or replacements.

• Provide technical support and advice to customers regarding their security systems.

• Explain system operation and demonstrate relevant functions to homeowners where required.

• Complete service reports, job sheets and maintenance documentation accurately.

• Maintain a professional and customer-focused approach when working in occupied residential properties.

• Manage daily appointments effectively and keep customers and the office updated on progress.

• Ensure all work is completed in line with health and safety requirements and company procedures.

Skills and Experience Required

• Previous experience as a Security Service Engineer, Security Systems Engineer or similar role.

• Strong practical experience servicing and maintaining CCTV, access control and intruder alarm systems.

• Good fault-finding, diagnostic and repair skills.

• Experience carrying out preventative maintenance and reactive call-outs.

• Good understanding of electronic security systems, associated equipment and cabling.

• Ability to work independently and manage a daily workload.

• Strong communication and customer service skills.

• Full UK driving licence.

• Relevant security systems qualifications or manufacturer training would be advantageous.

• Experience working in domestic or residential properties is preferred.

Personal Attributes

• Reliable, organised and professional.

• A methodical approach to fault-finding and problem-solving.

• Customer-focused, with a professional manner when dealing with homeowners.

• Able to work independently and take ownership of service issues.

• Strong attention to detail and pride in the quality of work.

• Flexible and willing to travel between residential properties as required.

How to Apply

If you have experience servicing, maintaining and fault-finding CCTV, access control and intruder alarm systems, and are looking for your next opportunity as a Security Service Engineer, we would like to hear from you.