Job Description:

Hybrid role - 3 days office, 2 field
 
Service Manager - Fire & Security | Wiltshire 
Salary: To 60k + benefits
 
Lead a growing service operation in the fire and security industry. Our client is looking for an experienced Service Manager to run their service team, keep standards high and look after their clients. You'll report directly to the Operations & Commercial Director, so you'll have real influence on how the department develops.
 
The role

• Lead, mentor and manage the service team, including field engineers and coordinators
• Oversee scheduling, planning and completion of service and maintenance work across fire and security systems
• Make sure delivery meets company standards, contractual SLAs and industry compliance
• Act as the technical escalation point for complex service issues and client concerns
• Track KPIs and performance, and put strategies in place to improve the service
• Run regular audits, site visits and team meetings to maintain quality and compliance
• Manage stock, tools and equipment so engineers can work efficiently
• Build strong client relationships and deliver outstanding customer service
• Work with the installation and sales teams to support the wider business
• Make sure all work complies with BS5839, BS6266, NSI, BAFE and SSAIB
• Report to senior management on service trends, engineer performance and customer satisfaction

About you

• Proven experience in a service management role in the fire and security industry
• Strong technical knowledge of fire alarms, intruder alarms, access control and CCTV (for example Honeywell, Texecom, Hikvision and Paxton)
• Good knowledge of UK fire safety and security standards and regulations
• Excellent leadership, organisational and communication skills
• A natural problem solver with a customer-first mindset
• Confident with service management software (for example Dynamics 365)
• Full UK driving licence
• Advantageous: FIA units, an ECS or CSCS card and manufacturer training

Why apply

• A senior role with a direct line to the Operations & Commercial Director
• A chance to lead the whole service function, not just one part of it
• Work across both fire and security
• Work closely with the installation and sales teams

How to apply
Send your CV to Paul at Complete Security Recruitment, or get in touch for a confidential conversation.
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