Job Description:

Fleet Controller (HGV Specialist) - Leighton Buzzard

Think specialist recruitment are proud to be exclusively supporting a thriving and well-established hire company based in Leighton Buzzard, to find an experienced fleet controller to join their team.

Have you got any fleet experience within HGV and looking for a new role to evolve your career? In this role, you will be coordinating planned maintenance, managing vehicle breakdowns, liaising with workshops and service providers, and ensuring fleet compliance with safety requirements.

The client is looking for somebody that is confident working in fast-paced environments, who can prioritise tasks effectively, and supporting operational efficiency through strong communication and problem-solving skills.

This is a full-time role, Monday to Friday with the need to work 1 in 5 Saturday's between 8am and 12pm. Our client are paying a salary up to £32k.

Key Responsibilities:

• Maintenance of Fleet and Equipment
• Ensure that planned maintenance is efficiently organised and documented using our fleet management platform
• Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team
• Record all fleet maintenance activity accurately and efficiently using our fleet management software
• Ensure customers are advised of any issues regarding fleet maintenance or breakdowns.
• Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks.
• Receive all breakdown calls and allocate engineers/service agents accordingly.
• Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes.
• Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
• In the event of vehicle breakdown organise recovery service and replacement vehicles.

What we're looking for:

• Confident personality with excellent interpersonal skills - must be able to manage challenging interactions with customers, while always maintaining a respectful and solution-oriented approach.
• Experience working within the HGV industry is a must - although our client will consider candidates with a background in the Motor Trade/Servicing industry.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career?

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.