Job Description:

​Hyreus is recruiting an experienced FM Account Coordinator for an opportunity based in Dublin. This role would suit an organised and customer-focused professional with experience in facilities management, service coordination or building services, who can support the smooth day-to-day operation of customer accounts and maintenance contracts.

The successful candidate will work closely with account management teams, engineers, subcontractors and customers to coordinate maintenance activities, monitor service delivery and ensure contractual requirements are met. Strong administration, communication and organisational skills are essential, along with the ability to manage multiple tasks and maintain accurate records in a busy facilities management environment.

Responsibilities

• Coordinate day-to-day facilities management activities across assigned customer accounts.

• Schedule and monitor planned preventative maintenance (PPM) and reactive maintenance works.

• Liaise with engineers, subcontractors, suppliers and customers to ensure service requests are completed efficiently.

• Track work orders from initial request through to completion, ensuring systems and records are kept up to date.

• Monitor service-level agreements (SLAs), key performance indicators (KPIs) and contractual obligations.

• Support account managers with customer communications, service reviews and operational reporting.

• Prepare reports, update maintenance records and maintain accurate account documentation.

• Assist with quotations, purchase orders, invoice queries and other account administration as required.

• Follow up on outstanding maintenance tasks, remedial works and statutory compliance activities.

• Escalate service issues, delays and customer concerns to the appropriate team members.

• Maintain positive relationships with customers and service providers, ensuring a professional standard of service.

• Work collaboratively with internal teams to resolve issues and improve service delivery.

• Ensure all activities are completed in accordance with company procedures, health and safety requirements and contractual standards.

The Ideal Candidate

• Previous experience in an FM Account Coordinator, Facilities Coordinator, Service Coordinator or similar administrative role.

• Experience within facilities management, building services, maintenance or a related service environment.

• Good understanding of planned preventative maintenance, reactive maintenance and service coordination.

• Experience communicating with customers, engineers, subcontractors and suppliers.

• Strong organisational and time-management skills, with the ability to prioritise competing tasks.

• Excellent written and verbal communication skills, with a professional and customer-focused approach.

• Good attention to detail and the ability to maintain accurate records and documentation.

• Experience monitoring SLAs, KPIs, work orders or maintenance schedules would be advantageous.

• Confident using Microsoft Office and computerised maintenance management or facilities management systems.

• Commercial awareness and an understanding of service contracts and account support processes.

• Proactive approach to problem-solving, with the ability to follow up on outstanding tasks and escalate issues appropriately.

• Ability to work independently while contributing effectively to a wider team.

• A commitment to high standards of customer service, compliance and operational delivery.