Job Description:

FM Contract Manager

Contract: Government
Location: London, EC2V 7HH
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service.

Job Overview

This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract.

Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value.

Key Responsibilities

• Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets
• Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements
• Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships
• Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture
• Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract
• Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work
• Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner
• Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution

Person Specification

• Proven management experience delivering integrated facilities management services within an education or similar environment
• Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement
• Relevant engineering qualifications
• Experience managing technical infrastructure, assets and engineering systems
• Demonstrable experience delivering soft FM services
• Strong knowledge of relevant legislation, regulations and industry standards
• Effective stakeholder management and communication skills
• Service- and customer-focused mindset with strong commercial awareness