Job Description:

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience?

Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

• Excellent degree of knowledge of motor related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum 12 months FNOL Claims experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To be accountable for the satisfactory resolution of any issues

Benefits:

• 33 days holiday
• Fully paid training
• Excellent progression opportunities
• Salary reviews
• Company pension scheme
• Company social events

Interested to know more?

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