Job Description:

We’re looking for a proactive and detail-oriented Freight Operations Coordinator to join our team and take ownership of inbound shipments across ocean and air freight.
This is a full-time, office-based role in Barking and is focused purely on freight operations and shipment management — no customs clearance responsibilities involved.

Key Responsibilities

• Manage end-to-end import shipments (FCL, LCL & air freight) from pre-alert through to delivery
• Liaise with overseas agents, carriers, hauliers, and warehouses
• Monitor shipment progress and proactively resolve delays or issues
• Coordinate deliveries to ensure smooth final mile execution
• Track and control operational costs (freight, handling, ancillary charges)
• Provide clear and timely updates to customers
• Follow internal SOPs to ensure consistent and efficient operations

What We’re Looking For

• Experience in freight forwarding / import operations
• Strong understanding of ocean and/or air freight processes
• Highly organised with strong attention to detail
• Confident communicator with a proactive mindset
• Ability to manage multiple shipments in a fast-paced environment

What We Offer

• Competitive salary (depending on experience)
• Stable, full-time position within a growing business
• Supportive team environment
• Exposure to a wide range of global logistics operations