Job Description:

French & Italian Speaking Customer Service Executive 

Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week

Salary: £30,000 - £32,000 per annum (depending on experience)

Start Date: July/August 2026

About the company

Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent French and Italian speaking Customer Service Administrator to join their friendly and supportive international team.
This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business.

The role 

As a French and Italian Speaking Customer Service Administrator, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.

Key Responsibilities

• Processing and managing customer orders accurately and efficiently
• Responding to customer enquiries and providing effective solutions
• Handling customer complaints in a professional and timely manner
• Liaising with courier and freight companies regarding shipments and deliveries
• Monitoring export operations and ensuring service standards are maintained within your assigned territories
• Supporting the Export Sales Team across additional markets and languages when required
• Maintaining strong relationships with customers, agents, and distributors

Skills / Experience needed

• Fluent spoken and written French and Italian (both languages are essential)
• Previous experience within customer service, administration or a similar support role
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• The ability to manage multiple priorities and work effectively under pressure
• A proactive approach and the ability to work both independently and as part of a team

Benefits

• Salary of £30,000 - £32,000 per annum
• 22 days annual leave plus bank holidays
• Pension scheme
• Life assurance
• Incredible staff discount of up to 60% on luxury products
• Opportunity to work from home one day per week following successful completion of training
• Friendly, supportive team environment with excellent management support

Working Hours

8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch

If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat