Job Description:

Neon Talent Solutions is excited to be working on behalf of our client to find a French-Speaking Client Services Advisor (Bilingual Customer Service Advisor) to join their Bilingual Customer Service team on a Hybrid working basis, full time, permanent basis in Bristol.

What’s Available To You

SALARY: upto £27,500 per annum + Annual Bonus

• Life Insurance
• Medical Insurance
• Company Pension
• Health & Wellbeing Programme
• Based in Central Bristol with great transport links nearby
• Hybrid working model (3 days per week in the office)

About The Role of French-Bilingual Client Services Advisor

As a Client Services Advisor, you will play a key role in supporting French-speaking business clients, acting as a trusted point of contact and ensuring a consistently high standard of service. Working within a collaborative team, you will help resolve enquiries, coordinate solutions and maintain accurate records whilst building positive client relationships.

• Deliver a professional and responsive service to French-speaking business clients via telephone, email and written correspondence.
• Act as the first point of contact for client enquiries, taking ownership through to resolution wherever possible.
• Build strong working relationships with clients and internal stakeholders to ensure a seamless customer experience.
• Maintain accurate records and documentation, ensuring all information is updated and managed effectively.

Working Hours: 9.00am - 5.00pm | Monday to Friday 

What You Will Bring

You will be fluent in French, both spoken and written to a professional standard.
MUST HAVE previous experience in communicating in both written & verbal formats to FRENCH SPEAKING customers.

• Previous experience within a customer service, client services, account management, business support or professional services environment would be beneficial.
• Strong organisational and prioritisation skills with excellent attention to detail.
• Confident communicator with a focus on delivering outstanding customer service.
• Adaptable, team-oriented, and capable of working independently.
• Familiar with MS Office applications and able to maintain accuracy in data entry.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you.