Job Description:

Sales & Customer Service Agent
Location: Hybrid - Canary Wharf, London (office-based training)
Salary: £12.79 per hour + uncapped monthly commission
Hours: 40 hours per week (Monday-Saturday, shift pattern between 8am-7pm)
Contract: Temporary to Permanent
Start Date: ASAP

We are looking for a fluent French and English speaking Sales & Customer Service Agent to join a busy, customer-focused team. This is a fantastic opportunity for an experienced sales professional who enjoys working towards targets, delivering excellent service, and maximising sales opportunities.

You will be responsible for handling inbound customer enquiries, converting calls and online enquiries into bookings, identifying customer needs, and upselling additional products and services. You will also support booking amendments, cancellations, live chat enquiries, and occasional outbound activity.

Key responsibilities:

• Convert inbound enquiries into sales and achieve individual targets
• Build rapport with customers and provide a high-quality experience
• Upsell and cross-sell relevant products and services
• Handle customer queries, bookings, and amendments accurately
• Maintain records and follow company processes

What we are looking for:

• Fluent French and English language skills (essential)
• Previous sales or customer service experience within a target-driven environment
• Strong communication skills with the ability to close sales
• A proactive, resilient, and customer-focused approach
• Experience in travel, hospitality, or contact centre environments is desirable

Benefits include:

• Uncapped commission (OTE approx. £3,000 per year)
• Hybrid working after training
• Full training provided
• Excellent progression opportunities
• Staff discounts and corporate benefits
• 20 days holiday + bank holidays
• Life insurance and employee perks

If you are a motivated sales professional looking for a role with excellent earning potential and career development, we would love to hear from you.

TJCOM