Job Description:

Job Description: French‑Speaking Customer Service Executive

Location: Doncaster
Salary: £32,082 per annum
Hours: 45 hours per week, Monday–Friday
Industry: Global Distributor with international presence

Overview

We are looking for a French‑Speaking Customer Service Executive to join our Doncaster-based team within a global distribution organisation. This role is perfect for someone who thrives in a fast‑paced environment, enjoys supporting international customers, and takes pride in delivering exceptional service and operational accuracy.

You will work closely with the International Sales Team, manage customer orders end‑to‑end, and coordinate with logistics, procurement, and technical departments to ensure seamless execution. This is an excellent opportunity to join a well‑established global business offering stability, development, and a supportive team culture.

Key Responsibilities

The responsibilities of the International Customer Service Executive include, but are not limited to:

• Supporting the International Sales Team with customer and order management.
• Delivering a high standard of customer service to international clients.
• Processing customer orders accurately and within agreed service levels.
• Planning, prioritising, and checking sales orders, ensuring all details are correctly transferred into the order management system.
• Developing a strong understanding of the company’s product range, sales processes, and logistics platforms.
• Interpreting instructions from various Sales Executives and identifying any issues or discrepancies.
• Communicating, liaising, and negotiating internally and externally to ensure customer orders are implemented correctly with 100% accuracy.
• Completing additional order‑related tasks such as PODs, ETAs, and technical submission documents in collaboration with logistics and technical teams.
• Taking full responsibility for the end‑to‑end execution of international transactions, supported by responsive procurement and logistics teams.

The Person

The ideal candidate will demonstrate:

• Excellent computer literacy, particularly across Microsoft platforms.
• Strong data entry skills with high accuracy.
• Outstanding organisational abilities and a methodical approach to work.
• Experience managing tasks through to completion.
• Comfort working in a busy, fast‑paced environment.
• Acute attention to detail.
• Strong communication skills, both written and verbal, with professional telephone manners.
• Ability to multitask, prioritise, and manage time effectively.
• A positive, proactive attitude.
• Previous experience in sales support, customer service, or account administration (advantageous).
• Fluency in French (essential).
• Fluency in German or Spanish is beneficial but not required.

Benefits

• 45 hours per week, Monday to Friday
• Option to join the company pension scheme after 3 months
• 20 days holiday plus bank holidays
• Private Health Care
• Bike2Work Scheme
• Full training provided
• Uniform provided