Job Description:

Graduate Accountancy Customer Support Consultant

Location: Wokingham
Salary: Up to £24,800

Looking to kick-start your career after graduating?

This is an excellent opportunity for a recent Accounting, Accountancy or Finance graduate who enjoys working with people and wants to combine their technical knowledge with technology and customer support.

You'll be joining a fast-growing fintech software company where you'll use your accounting knowledge to support customers using specialist accounting software. This is a fantastic role for someone looking to build a long-term career in fintech, software or accountancy support while continuing to develop their technical skills.

What you'll be doing

• Providing second-line support to customers via phone and email.
• Helping customers get the most from the company's accounting software.
• Becoming a product expert and sharing your knowledge with colleagues.
• Creating and updating FAQs, user guides and support documentation.
• Supporting the development of customer training materials.
• Assisting with software testing and identifying product improvements.
• Working closely with internal teams to deliver an excellent customer experience.

About you

• Degree in Accountancy or a related subject.
• At least 6 months' customer service experience.
• Good understanding of UK tax, financial statements and double-entry bookkeeping.
• An interest in technology and accounting software.
• Strong communication skills and a professional telephone manner.
• Organised, analytical and eager to learn.

Why apply?

• Excellent opportunity for a graduate looking to start their career.
• Combine your accounting knowledge with technology in a growing fintech business.
• Develop your technical expertise while building valuable customer-facing skills.
• Work as part of a supportive team with opportunities to learn and progress.
• Gain exposure to specialist accounting software and product development.

If you're looking for a role where you can put your degree into practice, develop your skills and build a rewarding career within a growing software business, we'd love to hear from you.