Job Description:

My client, a leading Health and Safety Consultancy, are looking to expand their Health and Safety team.

You will be responsible for providing H&S advice and documentation to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. The ideal candidate will be highly organised with excellent attention to detail.

Key Responsibilities

• The primary part of the role is providing call and email advice to our clients across multiple industries.
• Have a strong knowledge and understanding of Health and Safety Legislation in the Republic of Ireland.
• Attend to internal training and legal updates to ensure that advice provided is compliant.
• To research information required to provide detailed health and safety guidance and technical support to clients.
• Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols.
• Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services.
• Review client documentation and provide advice accordingly taking their internal terms and conditions into account.
• Provide support to our sales team where a prospect may have a health & safety query.
• To actively own cases to resolution, building rapport and relationships with clients on each interaction.
• To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
• To liaise with external Enforcement Agencies on behalf of clients, when approved and requested by Senior Management.
• To be flexible and adaptable in order to ensure the client's service is always of a high standard.
• Carry out other tasks that are deemed necessary by the Management Team.
• Assist the H&S Manager in the writing of Guidance Notes, Standard Phrases and Checklists.
• To provide articles on key areas of health and safety for the company publications.
• Participate in a training agreement in respect of achieving health and safety qualifications, and attending training outside of core hours, where required.

What you bring to the team

• Strong understanding of Irish health and safety legislation.
• IOSH or NEBOSH membership
• A "can-do" attitude with the ability to drive, motivate and support yourself to achieve your best performance overall and for each individual.
• Ability to work in a fast paced, adaptable environment.
• Strong customer services skills and strong ability to multi skill.
• Excellent time management and the ability to achieve challenging deadlines.
• A dynamic and flexible approach, as well as the ability to work under pressure.

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Perkbox discounts
• Holidays increase after 2 and 5 years' service
• Profit share scheme
• Company incentives, access to discount schemes

51687R2

INDIRE

The Portfolio Group are acting on behalf of our client in recruiting for this position.