Job Description:

Role Purpose

You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected.
Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location.
Key Responsibilities1. Estate Ownership & Maintenance Control

• Take full responsibility for the condition, safety, and functionality of all sites.
• Build and manage a group-wide repairs & maintenance reporting system with all managers.
• Triage, prioritise, and resolve all reactive maintenance issues across the estate.
• Attend sites regularly and be physically present where problems need fixing.
• Ensure zero tolerance on long-outstanding issues.

2. Planned Preventative Maintenance (PPM)

• Design, implement, and continuously improve a group maintenance schedule
• Building fabric
• Mechanical & electrical systems
• Plumbing & drainage
• HVAC & ventilation
• Catering and bar equipment
• IT, CCTV, access control and WiFi
• Build and maintain a central maintenance log for every site.
• Introduce service intervals, inspection regimes, and reporting templates.

3. Supplier Sourcing & Contract Management

• Go to market to source and appoint approved national and regional contractors, including:
• Electrical
• Plumbing
• General building & DIY
• Court maintenance specialists
• HVAC
• Fire & security
• Negotiate call-out rates, SLAs, warranties, and retainer agreements.
• Create a preferred supplier framework with clear standards and response times.
• Manage performance, costs, and quality - remove underperforming suppliers quickly.

4. Asset, Warranty & O&M Management

• Build and maintain an asset register across the group.
• Track and manage:
• Product warranties
• Guarantees
• Aftercare agreements
• Installer liabilities
• Ensure O&M manuals are created, stored, and kept up to date for every site.
• Own all handover documentation from new builds and refurbishments.
• Ensure sites operate assets in line with manufacturer requirements.

5. New Site Handover & Growth Support

• Lead on the facilities side of new site openings, including:
• Snagging
• Defect management
• Supplier aftercare
• Warranty setup
• O&M compilation

6. Cross-Functional Support

• Work closely with managers to train them on reporting, basic checks, and asset care.
• Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).
• Support operations and regional management with estate performance reporting.
• Assist with budgeting for maintenance and long-term capex planning.

What We're Looking ForWe want someone who:

• Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).
• Is commercial, tough, organised, and decisive.
• Is used to running contractors, not being run by them.
• Is highly practical - understands buildings, M&E, and maintenance in the real world.
• Can build systems, but also roll their sleeves up.
• Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.
• Can implement standards and hold people accountable.
• Doesn't let problems drift.

Core Skills & Experience

• Multi-site maintenance management
• Contractor sourcing & negotiation
• Planned preventative maintenance systems
• Asset and warranty management
• Building services & general construction knowledge
• Health & safety awareness
• Budget control and cost tracking
• Strong organisation and documentation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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