Job Description:

Head of Commercial

Location: London, E14 9SH - hybrid
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a highly experienced Head of Commercial to lead the commercial performance and management of a large, complex TFM contract.

Job Overview

This role is responsible for ensuring effective contract delivery aligned to agreed budgets, while optimising financial, legal, and commercial outcomes across a broad scope of services. The successful candidate will provide strategic commercial leadership, ensuring robust governance, risk management, and strong client engagement throughout the contract lifecycle.

Overseeing a £250m contract encompassing Capital Projects, Hard FM, and Soft FM services, you will drive continuous improvement, maintain strong commercial discipline, and ensure alignment between commercial strategy and operational delivery. This is a senior leadership role requiring the ability to manage complexity, influence stakeholders, and deliver sustainable performance.

Key Responsibilities

• Drive strong commercial contract performance, ensuring delivery against agreed budgets
• Manage and optimise the legal and commercial aspects of the contract
• Identify, assess, and mitigate commercial and contractual risks
• Lead the onboarding of new business opportunities in a commercially sound manner
• Oversee contract variations, amendments, and SLA improvements
• Maintain comprehensive risk registers and ensure effective management processes
• Act as the primary commercial interface with the client, resolving issues and building strong relationships
• Lead, develop, and manage a large commercial team responsible for overall contract performance

Person Specification

• Proven commercial leadership experience managing complex contracts valued at £50m+
• Degree qualified (or equivalent) in Quantity Surveying or a related discipline
• Strong expertise in NEC contracts, including governance, risk allocation, pricing models, and strategy
• Experience managing claims, disputes, negotiations, and performance-related contractual matters
• Demonstrated ability to align commercial strategy with operational delivery
• Strong stakeholder management and relationship-building skills at a senior level
• Commercially driven, results-focused, and highly motivated
• Full UK driving licence with willingness to travel 2–3 times per week (car/car allowance provided)