Job Description:

Head of Operations – Leading London Events & Catering Business

Location: London

Salary: Up to £65,000

Employment Type: Full‑time, Permanent

A highly respected, long‑established London catering and events company is seeking an exceptional Head of Operations to lead its operational strategy and support the continued growth of the business. Known for delivering outstanding food, seamless service, and memorable experiences across corporate, private, and large‑scale events, this organisation is committed to quality, creativity, and sustainability.

This is a rare opportunity to join a forward‑thinking, values‑driven team and play a pivotal role in shaping the future of a thriving events business.

The Role

As Head of Operations, you will oversee the full operational delivery of the company’s events from planning and logistics to on‑site execution and post‑event review. You will ensure that every event runs to the highest standard while driving efficiency, consistency, and operational excellence across the business.

This role requires a hands‑on leader with strong commercial awareness, exceptional organisational skills, and a passion for delivering first‑class hospitality experiences.

Key Responsibilities

• Lead and manage all operational functions across the events and catering business

• Oversee staffing, scheduling, and resource planning to support busy seasonal peaks

• Collaborate closely with culinary, sales, and client‑facing teams to ensure operational feasibility and excellence

• Develop and refine operational systems, processes, and best practices

• Ensure compliance with health & safety, food safety, and sustainability standards

• Recruit, train, mentor, and inspire a high‑performing operations team

• Manage supplier relationships and negotiate contracts where required

• Drive continuous improvement across logistics, service delivery, and client experience

• Represent the business at key venues, client meetings, and industry events

About You

You will bring a blend of strategic thinking and hands‑on operational leadership. The ideal candidate will have:

• Senior operations experience within events, catering, hospitality, or a related industry

• Strong leadership skills with the ability to motivate and develop teams

• Excellent organisational and problem‑solving abilities

• A calm, solutions‑focused approach in fast‑paced environments

• A passion for exceptional service and guest experience

• Strong financial and commercial understanding

• A genuine interest in sustainability and ethical business practices

• The ability to build strong relationships with clients, venues, and suppliers

What’s on Offer

• A competitive salary up to £65,000

• The chance to lead operations for a respected, high‑profile London events business

• A collaborative, creative working environment

• The opportunity to shape operational strategy and influence long‑term growth

• A company with strong values, a supportive culture, and a commitment to sustainability

How to Apply

If you are an experienced operations leader looking for your next challenge within a dynamic, high‑end events environment, we would love to hear from you.