Job Description:

Head of Operations - Transport

£80 - 85,000 + Excellent Benefits

Leicester

The Opportunity

Our client is looking for a hands on leader to build and a develop home delivery team.

Key Responsibilities

• Lead the day-to-day performance of warehouse, transport, fulfilment, home delivery and installation operations.
• Provide visible, hands-on leadership across the operation, ensuring managers and teams understand and deliver against clear standards and priorities.
• Own operational KPIs covering productivity, service, cost, quality, safety, customer experience and workforce performance.
• Ensure the operation is effectively resourced and organised to meet customer demand, service commitments and seasonal peaks.
• Drive continuous improvement across warehouse, transport and final-mile delivery, removing inefficiency and improving operational discipline.
• Work closely with Sales, Customer Services, Buying, Finance, HR and other senior leaders to optimise the full customer order and delivery cycle.
• Monitor labour utilisation, productivity, overtime, absence and operational capacity, taking action where performance or resource levels fall outside expectation.

About You

The successful candidate will have:

• Proven experience in transport and warehouse management, ideally within a large-scale operation.
• Strong leadership and people-management experience.
• A CPC qualification.
• A strong understanding of transport compliance, fleet management and warehouse operations.
• Excellent commercial and budget-management skills.
• The ability to develop and implement operational strategies while maintaining a strong focus on service, safety and efficiency.
• Excellent communication, organisational and problem-solving skills.

What’s on Offer

• Up to £85,000 salary
• Excellent training and development opportunities
• Strong career progression potential

About us:

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