Job Description:

Head of Operations
London - Hybrid
Permanent
Competitive Salary + Benefits Package

An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level.

This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You’ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation’s growth ambitions.

Key Responsibilities:

• Lead and deliver the overall operations and technology strategy aligned to business objectives
• Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance
• Drive operational resilience, business continuity, and disaster recovery frameworks
• Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements
• Lead fraud prevention and transaction monitoring activities
• Own supplier and outsourcing relationships, ensuring performance and compliance
• Deliver large-scale transformation and systems integration programmes
• Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty)
• Provide strategic insight and reporting at Executive Committee level
• Build, lead, and develop high-performing multidisciplinary teams

About You:

• Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution
• Strong knowledge of banking operations, payments, KYC/AML, and customer servicing
• Deep understanding of UK regulatory requirements including operational resilience frameworks
• Track record of delivering operational transformation and technology change
• Experienced in managing third-party providers and complex supplier landscapes
• Confident influencing at Board and regulator level
• Strategic thinker with a hands-on, delivery-focused approach

Why Apply?
This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level.
  
Apply using the links provided for consideration.
  
Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent