Job Description:

Job Title: Head of People & Culture

Location: Bridgend (office-based)

Salary: £40,000 - £45,000 per annum

Job Type: Full-time, Permanent

Working Hours: Mon - Fri, 09:00 - 17:30 (flexible hours between 08:00 - 18:00 available)

About Flotek:

Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do.

About The Role:

Our culture is critical to who we are and what we want to achieve, and we're looking for an enthusiastic, people-focused leader to join Flotek as our Head of People & Culture. This is a pivotal role in Flotek's growth. As the driving force behind our people and culture strategy, you will play a defining role in leading the organisation forward - ensuring we continue to attract exceptional talent, build a high-performing team, and give every Flotek employee the platform, support and opportunities they need to succeed and grow.

Ideally with experience in the ICT, MSP or wider technology sector, you'll provide strategic leadership across the full employee lifecycle - shaping our employee experience, championing our culture, and helping us attract and retain the very best talent in the industry.

This is a hands-on, broad remit covering talent acquisition, employee engagement, performance management, learning & development, and the day-to-day culture that makes Flotek a great place to work.

Key Responsibilities:

• Create and execute people strategies that attract, retain and develop talent, aligning all initiatives with Flotek's wider business objectives.
• Identify, attract and place candidates into a wide range of IT, Cyber, Comms and Managed Print roles across Flotek Group.
• Act as the public face and ambassador for Flotek throughout the recruitment journey.
• Lead the new-starter onboarding programme, ensuring every joiner has an outstanding first experience of Flotek.
• Lead our internal Culture Club, organising events and championing a positive, inclusive culture across the business.
• Manage the end-to-end recruitment process - CV sifting, screening (phone, Teams or in person), interview scheduling and candidate experience.
• Source talent using LinkedIn, professional networks, job boards and our internal database.
• Partner with and advise department managers on the local talent market, team dynamics and the skills and personalities needed for each new hire.
• Use market knowledge to flag potential bottlenecks and influence candidate decision-making.
• Work with the marketing team to strengthen our employer brand and attract the best local talent.
• Prepare offer letters and employment contracts.
• Measure the impact of benefits and engagement initiatives through cultural surveys, using insights to drive continuous improvement.
• Oversee performance management, learning & development and career pathways to grow our people from day one.

What we're looking for:

• Proven experience in a senior People, HR or Talent Acquisition role - ideally within an MSP, IT, Cyber or wider technology business.
• Strong understanding of the ICT talent market and the skills that drive a high-performing tech business.
• A natural relationship-builder, confident advising and influencing managers at all levels.
• Passionate about employee experience, engagement and inclusive culture.
• Hands-on, organised and comfortable working in a fast-paced, growing environment.
• CIPD qualified (or working towards) is desirable but not essential.

Why Join Flotek:

• Be part of one of the UK's fastest-growing MSPs with genuine career progression.
• Inclusion in EMI Share Equity Scheme - own a slice of the "Purple Pie"
• Friendly, supportive team with a strong culture and active Culture Club.
• Investment in your professional development and qualifications.
• Competitive salary of £40,000 - £45,000 per annum.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Ready to help shape the future of Flotek's people and culture? Submit your CV and a short covering note telling us why this role is for you. We can't wait to hear from you.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; Head of Human Resources, Head of HR, Human Resources, People Manager, Head of People, Senior HR Advisor, HR Generalist, Personnel Manager, Head of Culture, Senior People Manager, Head of Learning and Development, Talent Acquisition Manager may also be considered for this role.