Job Description:

Title:  FM Helpdesk Coordinator

Location: Bolton

Salary: £27,000 - £30,000

The Client

Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings.

As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company.

The role of Helpdesk Coordinator - Facilities Management:

As a Helpdesk Coordinator, you will play a vital role in supporting the efficient  delivery of services by coordinating and managing both reactive and planned  maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM  system.

This role offers an exciting opportunity to work within a supportive and rapidly growing  team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you

Key Responsibilities of the Helpdesk Coordinator:        

• You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates.
• As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date.
• You will facilitate communication between the helpdesk team and other departments  to ensure smooth operations and will prioritise incoming requests, addressing urgent  matters promptly.
• Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations.

Essentials:

- Previous experience in an administrative role  within a busy construction or facilities management setting

- Strong organisational skills and attention to detail

- Experience with CRM systems (Big Change experience is advantageous but not essential)

- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment

- Excellent communication skills, both written and verbal, with a strong client management focus

- Ability to work independently as well as part of a team

What's on Offer:

• Competitive Salary: Based on experience.
• Pension Scheme: 5% pension contribution to help secure your future.
• Professional Development: Opportunities for continuous personal and career growth.
• Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere.
• Collaborative Team: A culture that values communication, respect, and shared success.
• Exciting Growth Potential: Be part of a growing company with a clear vision for the future.

Keywords: Helpdesk, Facilities Management, FM, Facilities, Helpdesk Scheduler, Helpdesk Administrator

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.