Job Description:

Location:  Kings Hill / Hybrid

Salary/package:  £25,949.96 per annum

Contract type:  Permanent

Hours: Full time, 37 hours per week

The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly.

This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team.

Who we are 

EiS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

Why this role matters 

The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively.

This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience.

What you’ll be doing 

• Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.

• Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.

• Troubleshooting issues across laptops, desktops and mobile devices.

• Supporting user accounts, passwords and access within Microsoft 365.

• Resolving incidents remotely in line with service level targets.

• Working with senior engineers to escalate and resolve more complex issues.

• Supporting schools with general IT systems including basic server and network issues.

• Maintaining accurate records of tickets, actions and resolutions.

• Building strong relationships with school staff and internal teams.

• Sharing knowledge and supporting less experienced colleagues when needed.

What we’re looking for

• Proven experience in an IT support or Help Desk role.

• Strong understanding of Windows and Microsoft 365.

• The ability to diagnose and resolve technical issues.

• Excellent communication and customer service skills.

• A proactive and solutions-focused approach.

• The ability to prioritise workload in a busy environment.

What you’ll get in return

• Salary of £25,948 per annum.

• 25 days annual leave, rising to 27 after 4 years.

• Birthday Day Off.

• One concessionary day during the Christmas period.

• Pension scheme with 4% employer contribution.

• Life assurance cover.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.