Job Description:

Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement?

A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment.

Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results.

The Role
 
As the Helpdesk Improvement Manager, you will:

• Review and analyse current Helpdesk operations, processes and performance.
• Identify opportunities to improve efficiency, service delivery and customer satisfaction.
• Develop and implement improvement strategies aligned with business objectives.
• Lead transformation and continuous improvement initiatives across the Helpdesk function.
• Work collaboratively with stakeholders to drive engagement and successful change adoption.
• Monitor performance metrics and measure the impact of implemented improvements.
• Provide regular updates and recommendations to senior management.

About You
 
To be successful in the role of Helpdesk Improvement Manager, you will have:

• Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions.
• Experience within Facilities Management, Property Services or a similar operational environment.
• Strong analytical and problem-solving skills.
• Proven experience delivering process improvement, transformation or change initiatives.
• Excellent stakeholder management and communication skills.
• Strong project management capabilities with the ability to deliver results in a fast-paced environment.
• Experience using CAFM systems or Helpdesk software would be advantageous.

Why Apply?

• £500 per day contract rate.
• Hybrid working arrangement.
• Opportunity to lead a high-profile improvement programme.
• Join a respected Facilities Management organisation.
• Deliver meaningful change with visible business impact.
• Immediate interview availability.

Apply Now
 
If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you.

Apply today or contact Ryan McNeil for a confidential discussion.