Job Description:

Hostel Service Manager

Contract: Permanent

Salary: £40,000 - £42,500 per annum (depending on experience)

Hours: 37 hours per week (Monday to Friday) Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making.

Location: Luton (agile working across our supported housing properties)

Essential Car User Allowance paid in addition to mileage reimbursement

Our Benefits

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
• Option to buy or sell up to 5 days leave
• Free Health Cashplan (after probation)
• Canada Life WeCare Employee Assistance Programme
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%)
• Life Assurance
• Personal Accident Cover
• Staff benefits portal with shopping discounts
• Essential Car User Allowance (in addition to mileage payments)
• Flexible, supportive working approach

Our client is a well-established, values-led not-for-profit organisation providing high-quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person-centred accommodation and support services for vulnerable adults.

This is an opportunity to join an organisation that genuinely invests in its people and is committed to helping individuals achieve greater independence through high-quality housing and support.

The Role - Hostel Services Manager

Reporting to the Head of Service, you will provide operational leadership across supported housing services, ensuring safe, effective and customer-focused service delivery. You'll lead Team Leaders and Support staff, drive performance, maintain compliance, and build strong partnerships with local agencies to achieve positive outcomes for residents.

Key responsibilities include:

• Leading, motivating and developing a multidisciplinary supported housing team.
• Overseeing service quality, safeguarding, tenancy sustainment and customer outcomes.
• Managing operational performance, budgets, income collection and key performance indicators.
• Driving continuous improvement through effective service reviews and process development.
• Ensuring compliance with housing legislation, safeguarding requirements and organisational policies.
• Building effective partnerships with local authorities, commissioners and community organisations.
• Supporting strategic development of supported housing services.
• Participating in a planned on-call rota covering evenings, weekends and bank holidays.

About You - Hostel Services Manager

We're looking for someone with:

• Significant management experience within supported housing, homelessness, social care or a related environment.
• Proven experience leading and developing high-performing teams.
• Strong understanding of working with vulnerable adults and person-centred support.
• Excellent leadership, communication and stakeholder management skills.
• Experience managing operational performance, budgets and service improvement initiatives.
• Strong organisational skills with the ability to manage competing priorities.
• Sound knowledge of safeguarding, risk management and housing-related legislation.
• Full UK driving licence and access to a vehicle.

Desirable experience includes:

• Relevant qualification in housing, social care, leadership or a related discipline.
• Experience working with local authorities and commissioned services.
• Knowledge of welfare benefits and homelessness services.
• Experience with grant-funded or externally commissioned projects.
• Coaching and mentoring experience.

What's on Offer

• Salary of £40,000-£42,500 depending on experience.
• Excellent annual leave entitlement with additional leave purchase options.
• Pension scheme.
• Health and wellbeing benefits including Employee Assistance Programme.
• Life assurance and additional employee benefits.
• Flexible, supportive working environment.
• Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community.

If you're an experienced supported housing or social care leader looking for your next challenge, we'd love to hear from you.

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