Job Description:

Housing Options Officer

📍 Location: Lambeth, London
💷 Pay Rate: £30.67 per hour (Umbrella)
🕒 Contract: Full-Time | Temporary/Agency
📅 Start Date: ASAP

Help Prevent Homelessness and Change Lives

We are currently recruiting for an experienced Housing Options Officer to join a busy Housing Needs team in Lambeth. This is an excellent opportunity to play a vital role in preventing and relieving homelessness, supporting vulnerable residents, and delivering high-quality housing advice in line with current homelessness legislation.

Working in a fast-paced local authority environment, you'll manage a diverse caseload, carrying out housing needs assessments, developing personalised housing plans, and helping residents secure sustainable housing solutions.

Key Responsibilities

• Undertake comprehensive housing needs assessments and create personalised housing plans in accordance with the Homelessness Reduction Act 2017.
• Manage a complex caseload of households who are homeless or threatened with homelessness.
• Deliver effective homelessness prevention and relief through advice, negotiation, mediation, and advocacy.
• Assess homelessness applications under Part VII of the Housing Act 1996 and make recommendations on statutory duties.
• Provide housing advice through face-to-face appointments, telephone enquiries, and customer drop-in services.
• Assess temporary accommodation needs and arrange placements where appropriate.
• Work closely with private landlords, registered providers, support agencies, and internal teams to secure sustainable housing outcomes.
• Support residents affected by welfare reform, helping them access affordable housing options and maximise their income.
• Maintain accurate, detailed case records and ensure compliance with legislation, statutory guidance, and local authority procedures.

About You

To be successful in this role, you will have:

• Previous experience working as a Housing Options Officer, Homelessness Prevention Officer, or in a similar local authority housing role.
• Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 (Part VII), and current homelessness legislation.
• Experience managing a busy and complex homelessness caseload.
• Excellent negotiation, mediation, and problem-solving skills.
• Experience working with vulnerable individuals and families in challenging situations.
• Strong communication and customer service skills with the ability to build positive relationships.
• Excellent organisational skills and the ability to prioritise competing demands.
• Experience using housing management and case management systems.

What's on Offer?

• £30.67 per hour (Umbrella).
• Full-time agency contract.
• Immediate interview and quick start available.
• Opportunity to work within a busy and supportive Housing Needs team.
• Gain valuable experience in a high-performing London local authority.
• Make a meaningful difference by helping residents avoid homelessness and secure sustainable accommodation.

If you have the experience, knowledge, and commitment to delivering high-quality homelessness prevention services, we'd love to hear from you. Apply today for immediate consideration. For more information contact Natasha Haddon.