Job Description:

At MSV, we're committed to providing safe, high-quality homes and delivering positive outcomes for our customers. We're looking for a proactive and organised Housing Conditions Paralegal to play a key role in supporting the management of housing condition disputes and litigation arising from our responsibilities as a landlord. 

Working closely with our Solicitor for Disrepair & Enforcement, you'll coordinate the progression of housing condition claims from the point of receiving a Letter of Claim through to resolution. Our Solicitor will provide you with direction and where appropriate, supervision. This is a varied and rewarding role, offering exposure to claims under the Pre-Action Protocol for Housing Conditions cClaims, Homes (Fitness for Human Habitation) Act cases, Awaab's Law related challenges, mediation, settlement negotiations and court proceedings. You'll work collaboratively with internal teams, customers, the customers’ legal representatives, court, counsel and external partners. You will gather evidence, assess liability and quantum, manage case administration, reduce legal risk and help achieve fair and positive outcomes for our customers. 

What will our Housing Conditions Paralegal do:  

• Manage housing condition claims from initial claim under the Pre-Action Protocol through to resolution by ADR or trial, supporting resolution of disrepair, compliance with the tenancy agreement and applicable statues and regulations including the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018 and Awaab's Law . 

• Coordinate evidence and case preparation, working with internal teams and, internal and external stakeholders to gather documentation, draft correspondence and communications, commence court proceedings assisting with the preparation of statements of case, court forms, disclosure, witness statements, case chronologies, case summaries, hearing bundles and statements of costs. . 

• Support and engage in alternative dispute resolution and settlements, identifying opportunities for early resolution, manage mediation processes and ensure agreed outcomes are delivered. 

• Build strong relationships with customers and internal and external stakeholders, acting as a key point of contact and working collaboratively across services to achieve fair and timely outcomes. 

• Provide legal and performance support, maintaining accurate case records, monitoring legal deadlines, producing management information and contributing to service improvements that reduce legal risk and costs. 

What we are looking for:  

• Educated to A-Level standard or equivalent through experience. 

• A paralegal, CILEX, law degree, LPC, SQE or housing qualification being desirable. 

• Experience managing legal or complex casework, ideally within housing, litigation, dispute resolution or a similar regulatory environment. 

• Strong organisational and analytical skills, with the ability to manage multiple cases, monitor deadlines and maintain accurate, auditable records. 

• Excellent communication and internal and external stakeholder management skills, with the confidence to work effectively with customers, customers’ legal representatives, contractors, internal teams, court, counsel and third parties. 

• Ability to gather, analyse and present evidence, preparing case documentation, reports and correspondence to support successful outcomes. 

• Knowledge of housing law, disrepair claims, ADR processes and relevant legislation such as the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018 and Awaab's Law, with a commitment to continuous learning and best practice. 

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. 

We offer a range of great benefits including:  

• Flexibility on where you work with home working kit provided  

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.   

• Company pension scheme with up to 10% matched contributions  

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.  

• Enhanced sick pay with up to 3 months full pay and 3 months half pay  

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives   

• Life assurance subject to being a member of our company pension scheme.  

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career  

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.  

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.  

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. 

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  (url removed)>

If you wish to discuss the roles informally, please contact Polly Hill or Gareth Eadsforth on (url removed) or (url removed).

Interview dates are to be confirmed, interviews will be carried out  throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.   

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.  

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.