Job Description:

About The Role:

At AO, our values keep us focused on what matters most — and we know our people are our greatest asset. As an HR Advisor, you’ll play a key role in maintaining our reputation as a 5* place to work, acting as the first point of contact for all things HR, with a strong focus on Employee Relations.

You’ll provide fair, impartial guidance to managers across the business while working within a supportive, collaborative team that isn’t afraid to challenge each other (and regularly debates the next snack choice!).

No two days are the same in this fast-paced role. You’ll manage a variety of cases, support managers through processes, and help improve how we work to ensure consistent, ethical decision-making. If you’re ready to get stuck in and make an impact, we’d love to hear from you.

• Contract: 12-month fixed-term contract
• Hours: 37.5 hours per week
• Shift Pattern: Monday to Friday
• Working Hours: 8:00am – 4:00pm, 9:00am – 5:00pm, or 12:00pm – 8:00pm

Here's What You Can Expect To Be Doing:

• Manage and respond to queries in our Manager Advice ticket system and our Manager Advice Line.
• Be a first point of contact to guide stakeholders through the correct procedures, following company best practices.
• Complete admin tasks such as issuing meeting invite letters and note-taking.
• Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appeals
• Provide guidance to line managers that is not only prompt but legally compliant.
• Manage your caseload and ER matters within remit from inception to completion.
• Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings.
• Escalate complex/serious issues to the Senior HR Advisor and HR manager when required.
• Proactively manage the co-ordination and administration of caseload including any related correspondence.
• Work with other members of the team to ensure cross-collaboration and peer review of advice when needed.
• Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required

A Few Things About You:

Essential

• Solid understanding of UK employment law
• Well organised and comfortable managing a busy workload and deadlines
• Strong communication skills, be able to influence at all levels of the business
• Ability to deliver pragmatic solutions, with a methodical approach to problem solving
• Use your own initiative to enhance working practices
• Collaborative team player who supports others
• Self-motivated, proactive and adaptable

Desirable

• CIPD Level 3 or above

Our Benefits:

• 33 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page