Job Description:

HR Case Manager – Employee Relations
📍 Deeside (Hybrid after 1st month)
💼 Permanent

An exciting opportunity has arisen for an experienced HR Case Manager to join a well-established and growing organisation, supporting managers across the wider group through a centralised HR advisory function.

This is a telephone-based advisory role, where you’ll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You’ll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

As an HR Case Manager, you will:

• Provide professional, proactive HR advice via telephone and written communication to managers across the business
• Take ownership of the compliance and checks regarding Right to Work processes.  (Must have full understanding of this process, including Visas, etc)
• Take ownership of long-term absence cases
• Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns
• Support and guide managers through investigations, hearings, appeals, and suspensions
• Review and advise on investigation reports, outcome letters, and formal documentation
• Ensure all cases are handled in line with employment law, best practice, and internal policies
• Coach and support managers to build confidence and capability in people management
• Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs
• Work collaboratively with HR colleagues to ensure consistency and best practice across the function

About You

We’re looking for someone who can confidently operate in a fast-paced, advisory environment:

• Proven experience managing complex HR/ER casework
• Strong knowledge of Compliance & Right to work checks
• Strong, up-to-date knowledge of UK employment law
• Confident communicator with the ability to influence and challenge at all levels
• Able to take a pragmatic, commercially focused approach to problem-solving
• Comfortable working autonomously while managing multiple priorities
• Strong attention to detail with excellent organisation and diary management skills
• Experience coaching and developing managers is highly desirable
• CIPD Level 5 or above (or equivalent) is preferred

What’s on Offer

• Competitive salary package
• Generous holiday allowance (including bank holidays)
• Employee discount schemes
• Onsite facilities including parking and subsidised dining
• Long service and recognition schemes
• Supportive and collaborative HR environment