Job Description:

IDAM MIM Engineer
Rate: £524 Market rate (Umbrella only)
Clearance Required: BPPS
Duration: 6 months
Location: Manchester or Inverness, 5 days onsite

We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment.
The successful candidate will possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep technical analysis and resolving complex incidents.
The role will involve supporting integrations between Microsoft Identity Manager (MIM), Active Directory, Microsoft Entra ID, Okta, and BeyondTrust, ensuring the continued delivery of identity lifecycle management, provisioning, authentication, and access governance services.
This is a senior L2/L3 support role requiring strong operational experience within complex enterprise IAM environments.
This role operates within secure facilities in either Inverness or Manchester and requires participation in a on call 24x7 operational shift rota.

Key Responsibilities

• Provide L2/L3 operational support for a highly customised Microsoft Identity Manager (MIM) environment.
• Analyse, maintain, and troubleshoot complex MIM synchronisation, provisioning, and identity lifecycle management processes.
• Support and maintain MIM components including:

• Synchronisation Service
• Metaverse
• Connector Spaces
• Management Agents
• MIM Portal
• Workflows
• Provisioning and Deprovisioning Processes

• Investigate and resolve identity provisioning, reconciliation, and authentication issues across connected systems.
• Support integrations between MIM, Active Directory, Microsoft Entra ID, Okta, BeyondTrust, and other enterprise applications.
• Perform root cause analysis for incidents, recurring issues, and service failures.
• Maintain and support custom MIM rule extensions, workflows, management agents, and automation components.
• Review and troubleshoot custom C# and .NET code supporting MIM functionality.
• Support Joiner, Mover, and Leaver processes and ensure accurate identity lifecycle management.
• Implement and support identity governance controls, role-based access models, and provisioning standards.
• Collaborate with security, infrastructure, application, and service management teams.
• Produce and maintain technical documentation, support procedures, operational runbooks, and knowledge articles.
• Participate in service improvement initiatives, automation activities, and platform optimisation projects.

Essential Experience / Skills

• Extensive hands-on experience supporting Microsoft Identity Manager (MIM) within enterprise environments.
• Strong understanding of Identity and Access Management (IAM) and Identity Governance & Administration (IGA) principles.
• Proven experience supporting highly customised MIM implementations.
• Strong understanding of:
  • Joiner, Mover, Leaver (JML) processes
  • Identity Lifecycle Management
  • Provisioning and Reconciliation
  • Role-Based Access Control (RBAC)
  • Access Governance
  • Authentication and Authorisation

Microsoft Identity Manager (MIM)

• Deep technical knowledge of:
  • MIM Synchronisation Service
  • Metaverse Design
  • Connector Spaces
  • Management Agents
  • MIM Portal
  • MIM Workflows
  • Attribute Flows
  • Provisioning Logic
  • Synchronisation Rules
• Experience troubleshooting complex synchronisation and provisioning issues.
• Experience supporting custom MIM rule extensions and bespoke workflows.

Identity Platforms
Strong practical experience with:

• Active Directory
• Microsoft Entra ID
• Okta
• BeyondTrust

Experience supporting:

• Directory Synchronisation
• Identity Federation
• Single Sign-On (SSO)
• Role and Access Provisioning
• Hybrid Identity Architectures

Technical Skills

• Strong PowerShell scripting skills.
• Ability to review and troubleshoot C#/.NET code used in MIM customisations.

Experience working with:

• • LDAP
  • XML
  • SQL Server
  • REST APIs
  • Web Services
• Strong troubleshooting and analytical skills.

Desirable Skills

• Experience supporting Privileged Access Management (PAM) platforms.
• Knowledge of BeyondTrust PAM or Endpoint Privilege Management (EPM).
• Experience integrating MIM with cloud-based identity providers.
• Experience working within highly regulated or secure environments.
• Understanding of Microsoft Identity Governance capabilities.
• Familiarity with SailPoint, CyberArk, or other IAM platforms.
• Experience supporting large-scale enterprise identity environments.
• Knowledge of ITIL processes and operational support models.

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