Job Description:

Vivid's client in the North West is currently looking for an experienced Income Officer for a minimum of 6 months with the option to be extended depending on experience.

- Income Officer

- North West

- 6 months

- £22 - 26 ph

- Start ASAP

Key Responsibilities

• Manage a patch of rent accounts and take ownership of arrears recovery.
• Contact tenants by phone, email, letter, and home visits to discuss outstanding balances.
• Negotiate realistic repayment arrangements and provide welfare benefit advice where appropriate.
• Take appropriate legal action in line with company policies and procedures.
• Work closely with internal departments and external agencies to support vulnerable tenants.
• Maintain accurate records and ensure compliance with housing legislation and best practice.

About You

The successful candidate will have:

• Previous experience in income recovery, housing management, or rent arrears collection.
• Strong knowledge of welfare benefits and tenancy management.
• Excellent communication and negotiation skills.
• The ability to manage a busy caseload and prioritise effectively.
• A customer-focused approach with strong problem-solving abilities.
• Good IT skills and experience using housing management systems.

If you’re interested, please send your most up-to-date CV or call (phone number removed).

If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them.