Job Description:

Infrastructure Engineer (Permanent)
Location: London - Hybrid - 4 Days in Office, 1 Day WFH
Salary: Up to £45,000
Travel: Occasional travel to stores, particularly around new openings.
On-call: Low-volume requirement, with compensation provided.

Overview of the Role:
A growing UK retail business is looking to add a Infrastructure Engineer to its internal technology function.

This is a genuinely hands-on position for an infrastructure professional who enjoys being close to the technology and the end users. You'll be working across a physical estate of retail locations, supporting the infrastructure that keeps stores operating while also getting involved in the technology delivery behind new locations.

Key Responsibilities:

• Taking ownership of day-to-day infrastructure issues across a multi-site retail environment.
• Supporting stores and users across networking, connectivity, devices and POS.
• Working alongside the wider infrastructure team to keep the estate stable and operational.
• Getting involved in new store openings, including working with suppliers and coordinating the technology required for new locations.
• Supporting infrastructure changes, upgrades and rollouts.
• Investigating problems, identifying root causes and putting practical fixes in place.
• Working with third-party technology providers when issues require escalation.
• Providing occasional out-of-hours support as part of a low-volume on-call arrangement.
• Helping improve the way infrastructure support is delivered as the business continues to evolve.

What We're Looking For:

• Around 2–5 years' commercial infrastructure experience.
• Experience working within retail, hospitality or another multi-site environment.
• Strong networking fundamentals, including experience with Fortinet.
• Experience supporting VMware and/or Hyper-V.
• Good understanding of Microsoft 365, Windows and desktop infrastructure.
• Exposure to POS or other store-based technology would be highly beneficial.
• Experience dealing directly with users, suppliers and third parties.
• A willingness to get involved with both BAU support and project work.