Job Description:

About the Role

We are seeking a highly capable Interim IT Support Specialist to provide immediate support across a complex, hybrid IT environment. This is a hands-on contract role requiring a strong 2nd/3rd line engineer who can quickly embed into the team and add value from day one.

You will play a key role in stabilising and supporting the IT estate, resolving escalated technical issues, and contributing to ongoing infrastructure and cyber security improvements. This is a fast-paced environment where your ability to prioritise, troubleshoot and deliver will be critical.

Key Responsibilities

• Provide 2nd and 3rd line support across infrastructure, systems, and end-user environments
• Act as an escalation point for complex technical issues, driving resolution with minimal supervision
• Administer and support Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID)
• Support Active Directory, Group Policy, and core Windows Server environments
• Work across a hybrid infrastructure (on-premise and cloud)
• Respond to and manage cyber security incidents, alerts and vulnerabilities
• Support patching, remediation and security hardening activities
• Troubleshoot networking issues (VPNs, firewalls, connectivity)
• Support endpoint management tools (Intune, SCCM or equivalent)
• Collaborate with internal teams and third-party providers
• Contribute to ongoing IT projects, upgrades and improvement initiatives

About You

• Proven experience operating at 2nd/3rd line level within complex environments
• Strong hands-on expertise across Microsoft 365, Azure / Entra ID and Windows Server
• Comfortable working in fast-moving contract environments, able to pick things up quickly
• Experience handling major incidents and escalations
• Solid understanding of cyber security principles and operational response
• Strong troubleshooting and problem-solving capability across infrastructure and user environments
• Able to work independently while integrating effectively with an existing team

Contract Details

• Immediate start preferred
• Contract position (initial term with potential extension)
• Day rate dependent on experience
• Hybrid working (on-site presence required as needed)

Why This Role

• Opportunity to make an immediate impact in a business-critical IT environment
• Broad exposure across infrastructure, cloud and security
• Varied role combining BAU support and project delivery
• Ideal for contractors who enjoy hands-on technical work and problem-solving