Job Description:

Installations Coordinator | Office-Based with Occasional Site Travel | Full Time | £32,000 - £38,000 per annum DOE

Our client specialises in residential and commercial automation alongside the manufacture of industry-leading aluminium gates. They design, build, install and maintain electric gates, entry systems, bollards and barriers. They pride themselves on the quality of their work and the satisfaction of their customers.

The Role

As an Installations Coordinator, you will be responsible for the planning, coordination and successful delivery of installation projects from accepted quote through to completion. Acting as the central point of contact for customers, suppliers, subcontractors and installation engineers, you will ensure projects are delivered safely, efficiently, profitably and to the highest standards of customer service.

This position plays a key role in the day-to-day management of the installation department, requiring excellent organisational skills, commercial awareness, strong communication and the ability to balance multiple priorities in a fast-paced environment.

The successful candidate will be responsible for coordinating installation projects and supporting the day-to-day operation of the department, with the opportunity to take on increasing responsibility as they develop within the role, helping to shape and improve the installation function over time.

Key Responsibilities

Project Coordination

• Manage installation projects from planning through to completion
• Coordinate installation schedules with customers, suppliers, subcontractors and internal teams
• Allocate installation resources effectively, ensuring engineers, subcontractors and equipment are utilised efficiently
• Monitor project progress to ensure work is completed safely, on time and within budget
• Identify potential delays or issues and proactively implement solutions
• Ensure installation engineers have the necessary information, equipment and materials before attending site
• Maintain clear communication with all stakeholders throughout each project

Customer Service

• Act as the primary point of contact for customers throughout the installation process
• Respond promptly to customer enquiries via telephone and email
• Provide advice and guidance on our products and installation process
• Keep customers informed of project progress, scheduling changes and completion dates
• Arrange and coordinate follow-up visits where required
• Maintain a professional, friendly and solutions-focused approach at all times

Administration

Maintain accurate project records, internal notes and documentation

• Record project variations, customer requests and additional works
• Update internal systems to ensure project information remains accurate and current
• Produce and maintain installation documentation and project records
• Ensure all relevant information is available to internal departments and installation teams

Procurement & Logistics

• Order installation materials, components and equipment from suppliers
• Monitor deliveries to ensure materials arrive in line with installation schedules
• Resolve supply issues and source suitable alternatives where necessary
• Coordinate stock and equipment requirements with the installation team
• Ensure engineers have the correct parts, tools and documentation before leaving for site each day

Engineering Support

• Provide day-to-day support to installation engineers
• Assist with technical queries and operational decisions
• Coordinate remedial works and follow-up visits
• Price remedial works, variations and additional customer requests
• Help resolve installation issues quickly and effectively while maintaining customer satisfaction

Commercial Responsibilities

• Monitor project profitability throughout the installation process
• Review labour, material and subcontractor costs against project budgets
• Identify opportunities to improve efficiency and profitability
• Highlight commercial risks or overspends to management and recommend appropriate action

Site Visits & Meetings

• Occasionally attend pre-installation site surveys and customer meetings where an office representative is required
• From time to time, visit installation sites to assist with resolving queries, assessing issues or supporting installation engineers
• Carry out occasional post-installation inspections or customer follow-up visits where required
• Report findings from site visits and ensure any actions are communicated and followed through
• Post-install site inspections to ensure all deliverables have been carried out to the appropriate standard

Health & Safety

• Promote safe working practices throughout the installation department
• Ensure installation teams have the necessary information to carry out work safely
• Support compliance with company health and safety procedures and relevant legislation
• Raise any safety concerns identified during site visits or project planning

Continuous Improvement

• Identify opportunities to improve installation processes, communication and efficiency
• Assist in developing and maintaining installation procedures and documentation
• Contribute ideas that improve customer experience, project delivery and departmental performance

General Responsibilities

• Support the day-to-day running of the installation department
• Build and maintain strong relationships with customers, suppliers and subcontractors
• Work closely with the sales, production and management teams to ensure smooth project delivery
• Maintain high standards of professionalism, quality and customer care
• Undertake any other duties reasonably required to support the successful operation of the business

Requirements

Essential

• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple projects simultaneously
• Good commercial awareness and attention to detail
• Confident using modern IT systems and learning new software
• Excellent problem-solving and decision-making abilities
• Ability to work independently while supporting a wider team
• Full UK driving licence

Desirable

• Experience within the construction, engineering, manufacturing or home improvement industries
• Experience coordinating installation or service teams
• Knowledge of aluminium gates, gate automation, access control systems or related products
• Experience interpreting technical drawings and specifications

What’s In It For You

• Salary of £32,000 to £38,000 depending on skills and experience
• Monday to Friday 8:00 am to 5:00 pm, with flexibility to meet business requirements
• Occasional travel to customer sites will be required
• Opportunity to take on increasing responsibility as you develop within the role
• Helping to shape and improve the installation function over time

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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