Job Description:

NEW VACANCY! (SC3673)

INSTALLATIONS & LOGISTICS MANAGER

LONDON

Our client is a Large Format & Display company based in South West London. Looking for an Installations & Logistics Manager who will be responsible for establishing, leading and continuously improving the Installation & Logistics process. The role is accountable for the planning, scheduling, resource allocation, cost control, subcontractor management, health & safety compliance and successful delivery of all installation projects.

Working closely with Sales, Project Management, Studio, Procurement and Production departments, the role ensures projects progress efficiently from Production through the installation process. The position carries responsibility for profitability, operational efficiency, customer satisfaction and the development of installation standards and procedures.

Primary Objectives:

• Build and formalise the Installation & Logistics process
• Develop robust installation planning and scheduling processes
• Ensure projects are installed safely, efficiently and profitably
• Control installation labour and subcontractor costs
• Recruit and develop installation personnel if required
• Improve utilisation of labour, vehicles, equipment and materials
• Deliver exceptional customer service and project outcomes

Project & Operational Management:

• Receive project handovers and interpret client requirements
• Review specifications, drawings, elevations and site requirements
• Identify installation methodologies and resource requirements
• Organise site surveys and pre-installation inspections
• Liaise with Studio regarding artwork, proofs and approvals
• Liaise with Production to ensure products are installation-ready
• Procure specialist materials, fixings, equipment and subcontract services
• Plan labour requirements, access equipment and installation sequencing
• Monitor progress throughout production and installation stages
• Ensure projects are completed on time, within budget and to the required quality standards
• Support project close-out and invoicing activities

Installation Planning & Scheduling:

• Plan and schedule all installation and delivery activities
• Allocate work to employed installers and subcontract installation teams
• Maintain installation calendars and workforce planning schedules
• Ensure labour resources are matched to project complexity and deadlines
• Coordinate accommodation, travel and logistics where required
• Monitor future capacity and identify recruitment requirements
• Maintain contingency plans for resource shortages and programme changes
• Desirable: SMSTS or SSSTS, CSCS, IOSH or NEBOSH

Subcontractor Management:

• Create and maintain an approved subcontractor database
• Record subcontractor rates, qualifications, competencies and performance
• Select installation partners based on project requirements
• Negotiate rates and control subcontract expenditure
• Ensure subcontractors comply with company procedures and health & safety requirements
• Review performance and maintain preferred supplier relationships
• Identify new subcontractors to support business growth

Installation Preparation:

• Ensure all installation teams are fully briefed and equipped before attending site
• Installation packs shall include: Current job sheets / Site address and contact details / Client instructions / Artwork proofs / Elevations and drawings / Installation methodology / Risk Assessments and Method Statements / Site-specific requirements
• Make sure all required equipment, specialist tools, access equipment, plant and fixings are available prior to installation

Health, Safety & Compliance:

• Prepare and approve RAMS for all installation activities
• Ensure compliance with Health & Safety legislation
• Conduct site inspections and audits
• Verify training records, certifications and competencies
• Ensure appropriate PPE is available and used
• Investigate incidents and implement corrective actions
• Maintain compliance with client and principal contractor requirements

People Management:

• Recruit, train and develop installation personnel
• Conduct probation reviews and performance appraisals
• Monitor productivity and quality standards
• Manage attendance, holiday planning and workforce availability
• Mentor installation team members and identify development opportunities
• Build a positive, safety-focused and customer-focused team culture

Continuous Improvement:

• Develop and implement installation procedures and best practices
• Standardise installation documentation and workflows
• Reduce waste, rework and inefficiencies
• Improve labour utilisation and planning accuracy
• Identify opportunities for automation, digitalisation and operational improvements
• Report on performance and improvement initiatives

Financial Responsibilities:

• Monitor installation profitability
• Review labour costs against estimates
• Review subcontractor invoices against approved budgets
• Ensure installation costs are accurately captured within project costing
• Identify cost-saving opportunities
• Support continuous margin improvement across installation activities